Like many cities across the country, Santa Monica faced significant challenges in the wake of the COVID-19 pandemic. Reduced operating hours, closed facilities, and limited programming left public spaces quieter and more vulnerable to vandalism. They also became prone to break-ins and other quality-of-life concerns.

For city leaders, the goal wasn’t simply reopening buildings — it was restoring confidence. In addition, they wanted to increase activity and community engagement across libraries, parks, and cultural facilities.

“We were responding to things that had already happened instead of preventing them,” said Jenny Rogers, Director of Recreation Arts for the City of Santa Monica.

To address growing security challenges while operating with limited resources, Santa Monica launched a pilot program using AI-enabled video monitoring technology from Netwatch. The solution provides real-time visibility. Moreover, it allows trained operators to issue live voice-down interventions when individuals enter restricted areas or engage in suspicious activity.

“The ability to communicate in real time is a game changer,” Rogers said. “You can intercept a bad decision before it becomes something bigger.”

The impact was immediate. Incidents of vandalism and property damage declined, staff felt safer, and city teams were able to focus on serving residents. As a result, they spent less time managing security issues.

For Erica Cuyugan, Director of Library Services, improving safety was essential to restoring public trust.

“When people don’t feel safe walking into a building, it affects everything,” she said.

As security stabilized, Santa Monica expanded programming and increased library access. The city also reactivated public spaces with community events, cultural activities, and performances. Consequently, residents began returning to parks, libraries, galleries, and recreation facilities.

City leaders emphasize that technology is not replacing people—it is helping city teams operate more effectively. At the same time, it assists in balancing safety, privacy, and community values.

Today, Santa Monica’s approach serves as a model for municipalities seeking to improve public safety, protect public assets, and support economic recovery. By combining proactive security technology with community-focused programming, the city is creating safer, more vibrant spaces. As a result, residents and visitors can gather, connect, and thrive.

“When people feel safe, they come back,” Rogers said.

Read the full article in the Spring 2026 edition of Horizon Magazine.