Building Success from Within: How Netwatch Invests in People to Deliver World-Class Monitoring
At Netwatch, the path to delivering high-quality AI-powered remote video monitoring starts with people. The company knows that the best technology in the world is only as strong as the team behind it, and that positioning employees for success directly impacts the safety, reliability, and performance of its services. Liz Maher’s career is proof of how this philosophy plays out in real life.
Liz’s path to becoming Netwatch’s Quality Assurance Lead was anything but ordinary. A computer science graduate from Maynooth University, she had always admired Netwatch, a company well-regarded in her local community. When she first applied for a software developer position, the role went to another candidate, but instead of closing the door, it opened an even greater opportunity. Netwatch recognized the promise in her background and drive, and saw the chance to match her skills to a role where she could truly thrive.
At the time, the company was introducing Zendesk, a ticketing system Liz had used in a previous role. Netwatch offered her a position to lead the rollout, and that short-term project turned into a launchpad. When Netwatch began building its first-ever quality assurance department, her skills and technical background made her an ideal fit. She became the company’s first QA hire, tasked with shaping the department from the ground up.
From there, her career accelerated. Today, Liz leads a team of two QA engineers, overseeing processes that ensure the systems clients receive, from software updates to system integrations, work seamlessly when it matters most. “Quality is in our name,” Liz said. “Our job is to make sure customers get something that works exactly the way it’s meant to.”
This focus on quality is about more than just internal metrics. It’s tied directly to Netwatch’s ability to deliver proactive, AI-powered monitoring services that protect people and property. The company’s video monitoring technology relies on complex detection algorithms and automation to identify threats in real time. For those systems to perform flawlessly, the underlying software must meet the highest standards. Liz and her team make that possible.
Netwatch’s approach to employee growth plays a key role in this success. Instead of relying solely on external hires for specialized roles, the company invests in people already within the organization — spotting potential, providing opportunities to learn, and giving them the responsibility to grow into leadership positions. For Liz, that meant moving into a role where she could influence the quality of the company’s core technology offering.
Her story also reflects the supportive environment Netwatch creates for its teams. She has the freedom to innovate and the resources to incorporate automated testing into their processes — steps that strengthen product reliability and help the company scale its services across global markets. “As our team expands and as we add more automation to our workflows, we can test more thoroughly and deliver better results for our customers,” she said.
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While AI drives much of Netwatch’s technological edge, the company’s people give that technology its reliability. Quality assurance ensures that AI-powered detection works consistently across diverse environments and in high-pressure moments. Every test, refinement, and update Liz’s team runs directly support Netwatch’s ability to stop incidents before they escalate.
The company’s commitment to developing talent also impacts the diversity of its teams. Technical roles in Ireland often attract far more male applicants, but Liz’s QA department currently stands out as an all-female team — a reflection of the company’s focus on hiring the right person for the job and providing the support they need to excel.
For Netwatch, investing in people like Liz isn’t just a matter of professional development; It’s a strategy for delivering better outcomes to clients. By giving employees the tools, trust, and opportunities to succeed, the company strengthens the quality and performance of its services. That’s what allows Netwatch to stand out in a competitive security market and maintain the confidence of customers who rely on its AI-powered monitoring to keep them safe.
Liz’s journey shows that when a company believes in its people, the results extend far beyond the walls of the office. They reach every customer site Netwatch’s AI-powered platform monitors, every business that depends on timely threat detection, and every person whose safety is safeguarded by the service. For Netwatch, that’s the real measure of success: building a team that’s as dependable as the technology it supports.